The contract entered into is between The Shearer's Retreat and the person making the actual booking - who must be over 21 years old. The person named on the booking must be staying in the accommodation and not booking for a third party. Throughout The Shearer's Hut and The Musterer's Hut may be referred to as ‘The Hut's’.
This contract is for a short term holiday let only. By continuing with the booking & paying the deposit this contract becomes effective & we assume you have read all information fully & agree to our terms & conditions.
We require a 20% non-refundable deposit to be paid at the time of booking, the full balance is then due 28 days before arrival. Our cancellation policy is as stated below. The Shearer's Retreat reserves the right to cancel a holiday where full payment has not been received in accordance with these terms, we will also request to have any charges paid if any are incurred due to or because of a missed or declined payment As always we highly recommend you take out insurance.
The price of the accommodation includes Linen, Towels and hot water unless we specify otherwise.
By making your booking our agreement is a legal contract. If you wish to cancel your booking the following charges apply (% is of total break cost):
- 20% deposit is non-refundable at any time.
- For any amendments to your booking (i.e. date change) a £25 admin fee will apply.
- In the event that the UK/Welsh Government should impose any further Covid-19 travel restrictions any monies paid are not refundable but we will transfer your stay to suitable alternative dates within one year of your original stay.
In the unlikely event that WE have to cancel your booking we will refund the full cost of your booking. Our liability would not extend beyond this refund.
We are unable to refund any monies paid in the event of a natural disaster/bad weather.
We strongly recommend that you take out holiday insurance.
We reserve the right, in the interest of safety or any other reason beyond our control to cancel or alter arrangements made for you. In this very unlikely event we guarantee to return to you any payments you have made to us, including your deposit. Our liability would not extend beyond this refund.
Under no circumstances may any more than the number of guests on the booking form occupy the accommodation.
The Huts sleeps a maximum of 2 - no no adult group bookings. You will be asked to leave immediately with no refund if the accommodation exceeds this.
Name & address of the person booking/staying must be given at the point of booking and is non transferable. We reserve the right to refuse or revoke bookings from parties, which may in our opinion prove unsuitable as a result of their behaviour or otherwise in our Holiday accommodation or does not comply with the terms and conditions.
Your accommodation will be available to you after 3pm on the day of arrival for guests who have booked with us, unless otherwise pre-arranged. Please be ready to leave the property by 11am on the day of departure.
By booking and coming to The Shearer's Retreat you agree to be responsible for your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and the Lodges.
When using the fire pit, wood burner, pizza oven or charcoal BBQ please at all times, we accept no responsibility for any injury caused when using the fire pit, wood burner, pizza oven or any equipment supplied.
Please do not leave the fire pit, wood burner, pizza oven or charcoal BBQ unattended at any time and ensure it is fully out when you are finished using it.
All contents & equipment must be left clean & tidy on departure and fridge & bins emptied. Any damages or breakages in the property are the responsibility of you & the members of your party that have caused the damage/breakage. The cost is payable upon demand & subject to any incurred losses, not limited to the loss of rental, interest, & other consequential charges as may be incurred by The Shearer's Retreat. Minor breakages are not usually charged for being reasonable wear & tear but we request that you inform us of any breakages before departure.
We operate a NO SMOKING POLICY throughout our accommodation, this includes vaping. In the event of any member of your party breaching this we will make a charge for additional cleaning & damage caused as a result.
During your stay you are welcome to explore the fields and woodland, with the river Dulas as a part of our boundary. We only have gates going between our fields, (except one going into the neighbours garden) so if you go through a gate, you will stay on our land. For the safety and welfare of the sheep, cattle, and Max, please leave the gates as you find them. And for yours we request you give the animals plenty of space, and please do not go into/through the farmyard or any of the buildings. The ground maybe rough and slippery, so please take care.
We operate a quiet site policy. We ask that you respect other guests & our neighbours by not playing loud music or making excessive noise at any time. Our accommodation is not suitable for hen/stag parties.
The owners of The Shearer's Retreat reserve the right to enter the accommodation at any reasonable time for the purpose of emergency repairs should they become necessary. They will obviously respect your right to privacy & confidentiality and accommodate any reasonable request as to timing or arrangements in this. The accommodation must be securely locked when you and the members of your party are out & care taken not to expose the property to any fire risk or other risk such as flooding. The owners reserve the right to retake possession of the accommodation at any time for any reasonable reason in particular misconduct has arisen in or around the accommodation.
The owners of the property make every effort to describe it fairly but also anticipate possible changes. All information published is given in good faith & is correct at the time of publication, but the owners cannot be held responsible for changes beyond their control or which may become known after publication without reasonable opportunity for updating literature/information.
We do not accept liability for any damages, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Electricity and water are included in the price of your stay. In the case of a fault/disruption with a supply of utilities from outside providers we cannot be held responsible and will not be liable for compensation. Although we will do our best to liase with the appropriate companies and keep you informed.
You must inform the owners immediately if a problem arises and every effort will be made to rectify it as soon as possible so that you can enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the owners will not be required to pay compensation of any kind.
Please note that we will not accept responsibility for any matter of which you are aware of but do not bring to our attention during your stay.
We reserve the right to update out terms and conditions as appropriate and without notice.
Privacy Policy
Last Updated On 23-Jun-2024
Effective Date 23-Jun-2024
This Privacy Policy describes the policies of The Sherer's Retreat, PenHill,, Carmarthenshire SA32 8QS, United Kingdom of Great Britain and Northern Ireland (the), email: theshearersretreat@gmail.com, phone: 07530058686 on the collection, use and disclosure of your information that we collect when you use our website ( https://www.theshearersretreat.co.uk/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
Name
Email
Mobile
Social Media Profile
Address
Payment Info
How We Use Your Information:
We will use the information that we collect about you for the following purposes:
Marketing/ Promotional
Testimonials
Customer feedback collection
Processing payment
Support
Administration info
Targeted advertising
Manage customer order
Site protection
User to user comments
Dispute resolution
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after user terminate account or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at theshearersretreat@gmail.com. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at The Sherer's Retreat, PenHill,, email: theshearersretreat@gmail.com. We will address your concerns in accordance with applicable law.
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